Returns & Exchanges

At Cymatics.fm, we strive for complete satisfaction with our digital products and hardware; if you are not satisfied with your purchase, we offer a 30-day return window for eligible items. Please note that certain digital software licenses may be subject to specific activation policies.

Return Process

• 1.
  Initiate Your Request

  Contact our support team via the portal with your order number and the specific reason for your return or exchange.

• 2.
  Verification Process

  Our team will review your account to ensure the product license has not been permanently redeemed or that hardware is within the warranty period.

• 3.
  Return Authorization

  Once approved, you will receive a Return Merchandise Authorization (RMA) number or a digital deactivation confirmation link.

• 4.
  Refund Processing

  After the item is returned or the license is deactivated, your refund will be processed to your original payment method within 5-7 business days.