Frequently Asked Questions
Everything you need to know about our premium audio products and services.
How do I receive my digital products after purchase?
Once your payment is confirmed, you will receive an email with a secure download link. You can also access your purchases at any time through your Cymatics.fm account dashboard.
What is your refund policy for sample packs and plugins?
Due to the nature of digital goods, we generally do not offer refunds once a product has been downloaded. However, if you experience technical issues or accidental duplicate purchases, please contact our support team.
Are the sounds and samples royalty-free?
Yes, all sample packs purchased from Cymatics.fm are 100% royalty-free. This means you can use them in your commercial music productions without paying any additional fees.
Do you ship physical hardware or electronics globally?
Yes, for any physical merchandise or hardware items, we offer worldwide shipping. Shipping costs and delivery times are calculated at checkout based on your specific location.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.
What should I do if my download link has expired?
If your download link expires or you reach the download limit, simply log into your account to refresh the link or contact our support team for a manual reset.